Privacy Policy


Last updated: August 25, 2015

1. Our Privacy Policy

RaiseDonors, LLC. (“RaiseDonors,” “we”, “us”) is committed to respecting and protecting your privacy. RaiseDonors has developed this Privacy Policy ("Privacy Policy") to ensure your personal information is protected. The Privacy Policy discloses the information we gather on www.raisedonors.com (the "Site"), the ways we process and share such information, and how you can correct or change such information.

Except where otherwise expressly indicated herein or on the Site, this Privacy Policy applies only to information collected on the Site and does not apply to information collected outside of the Site.

This Privacy Policy addresses our privacy practices relating to the use of our Site and your “Account” by “Users” and “Donors” (as those terms are used in our Terms of Service and collectively, "you" or “your”). Before submitting information to the Site, please read this Privacy Policy. By visiting the Site, submitting information, or otherwise using the Site and the “Service” (as that term is used in the RaiseDonors Terms of Service), you acknowledge that you accept the practices and policies outlined in this Privacy Policy and consent to having your data transferred to and/or processed in the United States. If you do not agree to this Privacy Policy, please do not use the Site and the Service.

2. The Information We Collect

RaiseDonors provides a simple, effective and affordable way to accept donations online. Although Users must upload some Personally Identifiable Information ("PII"), we have worked to tailor this information and limit access to genuine Users.

2.1 Personally Identifiable Information Collected from Individuals. We may receive and store any information you enter on the Site or provide to us in any other way through or via the Site that would allow us to identify you personally or contact you. Our use of the PII you provide to us will be in accordance with this Privacy Policy. Examples of PII we may collect from you include:

  • If you sign up as a User or Donor, we may ask for and collect your name, e-mail address, and other necessary PII.
  • PII you provide about yourself when you send us an e-mail
  • PII you provide about yourself anywhere else on the Site.

2.2 Personally Identifiable Information Collected from Charities. If you are the “Organization” (as that term is used in the RaiseDonors Terms of Service), we will collect the Organization’s name, address, e-mail address, phone number, verification your headquarters is located in the United States, verification of your right(s) to solicit donations from donors and your “Organization Bank Account” information (as that term is used in the RaiseDonors Terms of Service).

2.3 Passive Gathering of Information Electronically, Cookies. During the course of any visit to the Site, the pages you see are downloaded to your computer. In addition, "cookies," may be downloaded to your computer. Cookies are small pieces of information that are stored by your browser on your computer's hard drive. These cookies do not contain or collect any PII. If you set your browser to not accept cookies, it may prevent us from providing some features of the Service to you.

2.4 E-mail Communications. When you send an e-mail to RaiseDonors, we may retain your e-mail address and the contents of the e-mail you send.

2.5 Non-Personally Identifiable Information. We may automatically collect Site usage information, such as the numbers and frequency of users to the Site, pages visited and similar data. This data is used in the aggregate, that is, as a statistical measure, and not in a manner that is intended to identify you personally. Aggregate information may be collected through the use of cookies as discussed above. This aggregate information helps RaiseDonors assess and improve your experience. This type of aggregate information may be shared with third parties at any time.

3. How We Use Information

When you provide us with your PII, we may use such information for a number of purposes, including:

  • To facilitate communication between RaiseDonors and you including, without limitation, responding to your questions or comments, sending e-mails concerning our services, or to contact you for User feedback;
  • To administer your account, process donations, provide services to you and for RaiseDonors marketing and promotional activities;
  • To provide you with important functionality changes to the Site and/or new services from RaiseDonors;
  • To customize, analyze, adjust and improve the Site as may be reasonably required;
  • To enforce our agreements with you, prevent fraud and other prohibited or illegal activities, for other legally permissible purposes and generally to ensure that we comply with applicable laws; and,
  • To send automated, transactional e-mails (such as receipts and lost password requests) on the Organization’s behalf.

4. Changing Your PII

RaiseDonors allows you to view, change, or correct inaccuracies in your PII by logging into your Organization’s “Admin Portal” (as that term is used in the RaiseDonors Terms of Service) or “Donor Portal” (as that term is used in the RaiseDonors Terms of Service) and making changes to your PII.

5. Disclosure of Information to Third Parties

RaiseDonors may give, share your PII with any third parties under the following circumstances:

5.1 Fulfillment of Services. We may retain other companies and individuals to perform certain functions on our behalf. Examples include, but are not limited to, companies and individuals who provide customer support, web hosting, internet service, and data analysis. Such third parties may be provided with access to PII needed to perform their functions, but may not use such information for any other purpose.

5.2 Compliance with Law and Fraud Protection. We may disclose any information, including, without limitation, PII that we deem necessary, in our sole discretion and without your prior permission, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including, without limitation, PII, with other companies and organizations for credit fraud protection, risk reduction and related activities or to protect the rights, property or safety of RaiseDonors, its agents, employees or affiliates or others. RaiseDonors reserves the right to disclose PII for a user who we believe is in violation of our Privacy Policy or other terms of service as posted on the Site, even without a subpoena, warrant, court order or other governmental request.

5.3 Sale or Transfer of Information. In the event of a sale, merger, liquidation, dissolution or sale or transfer of substantially all of the assets of RaiseDonors, PII and/or other information collected about you from the Site may be sold, assigned or transferred to the party acquiring all or substantially all of the equity and/or assets of RaiseDonors in order to permit the party to continue the operation of RaiseDonors and/or the Site or any successor version of the Site. By using the Site and providing PII to RaiseDonors, you consent to the sale and transfer of your information as described in this paragraph and as reasonably required to complete the transaction.

6. Credit Card Information

6.1 Donations. You will determine the payment gateway that processes all donations made through the website. We currently support Stripe, Authorize.net, Paperless Transactions Corp and PayPal. Financial and Contact data you input to consummate a transaction is encrypted using SSL technology and sent to the gateway. For recurring donations your Financial and Contact data is stored by the gateway in accordance with industry standards. Only the gateway has access to your credit card number. RaiseDonors does not have access to your credit card number. Data handled by the gateway is subject to the gateway’s terms and privacy policy, which you should review by visiting their website.

6.2 Monthly plans. We use Stripe (www.stripe.com) to process monthly payments made by organizations that purchase monthly plans or upgrades from us. If you purchase a subscription plan or upgrade, your purchase will be made on an SSL encrypted page and the information you submit will be stored in accordance with industry standards. Data handled by Stripe is subject to Stripe’s terms and privacy policy, which you should review by visiting www.stripe.com.

7. Important Disclosures, Practices, and Contact Information

7.1 Third Party Links. The Site may contain links to third-party websites. RaiseDonors does not control and is not responsible for the information collection practices of such websites, which may differ from those of RaiseDonors. We encourage you to review and understand the privacy policies of these web sites before providing any information to them.

7.2 Data Security. We maintain a variety of commercially reasonable safeguards designed to protect your PII from unauthorized access and disclosure. For example, we use industry accepted tools and techniques to protect against unauthorized access to our systems. However, RaiseDonors does not control the security of other websites on the Internet that you may visit, even when a link appears to those websites from our Site.

In the event of a breach of the confidentiality or security of your PII, we will notify you if reasonably possible and as reasonably necessary so that you can take appropriate protective steps. We will notify you under such circumstances using one or more e-mail addresses we have on record for you.

7.3 Children. The Site is not intended for persons under the age of 18. RaiseDonors does not knowingly market to, solicit information from, or collect information from any person under the age of 18. If RaiseDonors becomes aware that any person submitting information to the Site is under the age of 18, we will attempt to render that person’s (and/or Organization’s) access to the Site inoperable. By using the Site, you hereby represent that you are at least 18 years old.

7.4 Access to pages. Pages created on RaiseDonors are indexed by search engines and accessible to the public. You should exercise caution when deciding to share information on public pages. RaiseDonors cannot control who accesses shared information or how other parties will use that information.

7.5 Changes to this Privacy Policy. We may occasionally update this Privacy Policy to reflect changes in our practices. When we post changes to this Privacy Policy, we will revise the date at the bottom of this Privacy Policy. If we make any material changes to our Privacy Policy, we only will notify you by sending an e-mail to one or more of the e-mail address(s) you provided to us and/or by posting notice of the changes on the Site. We recommend that you check the Site periodically for any changes in this Privacy Policy and other policies with changes that may be noticed there.

7.6 Contacting Us. If you have any questions about RaiseDonors generally, this Privacy Policy or the Site, please feel free to contact us by sending an e-mail to info@raisedonors.com.

7.7 Users From Outside the United States. The Site is hosted in the United States and is governed by United States law. If you are visiting the Site from outside the United States, please be aware that your information may be transferred to and/or stored and processed in the United States where our servers are located. The data protection and other laws of the United States may differ from those in your country. By using the Site, you consent to the handling of your information by our facilities and those of third party facilities.

7.8 No Rights of Third Parties. This Privacy Policy does not create rights enforceable by third parties.